Terms & Conditions
All orders are dispatched from our warehouse in Australia (this is our one and only location). All items imported into the EU attract VAT, which is added by customs and paid on the receiver’s end, which is very normal. However, we are working towards a European distribution centre so we have greater control over the shipping process to better assist our fans. In some instances, international deliveries may be held up by customs, which Avvini cannot accept liability for. Please be aware of this before making your purchase as this could delay your delivery.
Avvini accepts the following payment methods: PayPal and credit card (Mastercard and Visa). Avvini reserves the right to cancel any order at our discretion. If your order is cancelled, we will notify you via email and a full refund will be processed using the original payment method received.
Avvini cannot accept liability for delays in delivery due to unforeseen circumstances (e.g. natural disasters, strikes etc.) Avvini offers express shipping as an option for international deliveries. We strongly recommend this option to ensure your order comes with tracking, as Avvini cannot accept liability for items lost in transit.
All colours of garments are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via the website due to individual monitor settings.
Postage and handling costs are non-refundable and cannot be covered by Avvini (unless goods are faulty or not as ordered). Duties/taxes for countries outside of Australia are also not covered by Avvini.
All orders are shipped from Australia, therefore all international customers (outside of Australia) may be required to pay applicable duty, sales tax and customs charges upon collection of your order (which is a separate amount to your Avvini order). The only charges Avvini collect are those stated on your Avvini order invoice. We cannot provide an exact amount for any sales tax, duty and customs charges as they are determined by your local government. For further assistance with this, please contact your local government for details.
Yes, Avvini ships to most destinations around the world. At checkout, please select your country from the drop down menu.
All orders are shipped within 24 business hours of Avvini receiving payment. For international shipping prices, please see below. Avvini offer regular shipping, which does not come with tracking, and express shipping, which does come with tracking. For all orders shipped with tracking, a separate email containing tracking information will be sent once the order has been dispatched from the warehouse (usually within 48 business hours of Avvini receiving the payment). Postage and handling costs are non-refundable on returned items. In some instances, international deliveries may be held up by customs for reasons outside our control, so please be aware of this when making your purchase. (Please see ‘International Duties and Customs Charges’ section for details).
International express shipping comes with tracking and usually takes 3-7 business days (not including weekends and public holidays). International regular shipping usually takes 7-20 business days (not including weekends and public holidays) and does not come with tracking and as such Avvini cannot accept liability for any items lost in transit.
UNITED KINGDOM (UK) SHIPPING
£6.90 for express shipping which comes with tracking and takes roughly 3-7 business days for delivery.
Standard air mail is free and does not come with tracking and takes roughly 7-20 business days for delivery.
UNITED STATES (US) SHIPPING
$9.90 USD for express shipping which comes with tracking and takes roughly 3-7 business days for delivery.
Standard air mail is free and does not come with tracking and takes roughly 7-20 business days for delivery.
Shipping within Australia is done via AusPost, unless your order is over $150 AUD then you will receive express shipping for free. All orders placed before 2pm SA time are dispatched same day, otherwise orders placed after 2pm SA time will be dispatched next business day. You will receive an email confirmation with tracking details once the order has been dispatched from our warehouse.
All Australian orders shipped to metro areas will be delivered by close of business the next business day after dispatch. Australian orders shipped to rural areas will be delivered within 2-3 business days of dispatch. Shipping within Australia is done via AusPost, unless your order is over $150 AUD then you will receive express shipping for free. All orders placed before 2pm SA time are dispatched same day, otherwise orders placed after 2pm SA time will be dispatched next business day. You will receive an email confirmation with tracking details once the order has been dispatched from our warehouse.
All Australian orders shipped to metro areas will be delivered by close of business the next business day after dispatch. Australian orders shipped to rural areas will be delivered within 2-3 business days of dispatch.
To place an order from Avvini, you may do so via our secure online store here. Sale of our products are subject to availability of stock. You can view new and completed orders when you are logged into the website and select the ‘my account’ option in the header. Alternatively, you can view orders via the email sent to you when you placed the order. If you are already member with Avvini, you are able to sign in as a member with your user name and password for purchases. This means a faster checkout process as we already have most of your details on record. Being a member also means you are eligible for special offers, discounts and promotions, loyalty reward points and receive our newsletter as well as being the first to know about new products to the Avvini range.
Once you have found a product you wish to purchase, add it to your shopping cart. You may then proceed to our easy step-by-step checkout by clicking on the ‘checkout’ tab. You will then be asked to either ‘proceed to checkout’, ‘register as a member and also proceed to checkout’, or sign in if you are already a member. This is the beginning of the checkout process and you will then be asked to fill in your details to complete the order (i.e. mailing address, credit card details etc.) Please ensure you double check your order shipping address as your order will be returned if the address is invalid or entered incorrectly. Then simply follow the steps until your transaction is complete. You will be sent an email with the order confirmation shortly after the order is placed. Avvini reserves the right to cancel orders, including those below the total amount of $20.00 AUD/£20.00 GBP/$20.00 USD, at which time we will notify you by email and will refund all monies paid using the original payment method received.
If you wish to cancel your order, please contact our Customer Service Team via https://avvini-athletica.myshopify.com/pages/contact-us No cancellation fees will apply. Once an order has been processed it cannot be cancelled and the item must instead be returned to us in accordance with the Returns Policy
Being a Avvini member makes you eligible for special offers, loyalty reward points, discounts and promotions. You will also receive our newsletter and be the first to know about new Avvini products as well as restocked products. As a member you can also proceed through checkout faster when making a purchase, check the status of orders, loyalty reward points, gift cards, as well as view your order history. To register simply go to ‘Sign in’ and ‘Register’. If you have any questions, please don’t hesitate to contact Avvini via email firstname.lastname@example.org
Avvini accepts the following payment methods: PayPal and credit card (Mastercard, Amex and Visa). For security purposes, and your protection, Avvini reserves the right to hold orders paid by credit card, pending verification.
Once you have placed an order, all payments go through eWay payment gateway for your security and protection. If you encounter any problems during the payment process, please contact us via email at info@ Avvini.com.au.
At Avvini, our pricing is correct and current as shown on our online store. Occasionally our pricing may change due to sales or special promotions, but these will also appear on the website during that time. Members may be offered special discounts on products from time to time. All prices of our products include GST within Australia and it is payable on all goods. Prices are shown in Australian dollars (AUD $). Your credit card will be billed in this currency and your card provider will convert the charge to your local currency if required. We suggest you use a currency converter to get an estimate on what your order will be in your local currency. All prices for items on sale are only valid during the sale period and as such Avvini do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. All Avvini promotions/sales are subject to availability.
Discount/coupon codes are not eligible with any existing sales/promotion items, this includes bundles and gift cards.
At Avvini, we are happy to look after you and pay for your return postage and offer a full refund if we have sent you a faulty item from our warehouse. However, if you change your mind after purchase, or you ordered an item that couldn't fit because you didn't follow our measurement guides, please be advised that all postage and handling costs will be incurred by the customer, not Avvini. Avvini is not responsible for such returns packages should they not reach us, so please retain your proof of postage.
At Avvini, we are happy to accept a return for your online purchase should you not be entirely satisfied with your goods. Avvini must be notified of your wish to return goods within 5 days of your delivery date. For Australian shipped orders, the goods must be returned within 7 business days of receipt of the order, and 20 business days for international orders. All prices for items on sale are only valid during the sale period and as such Avvini do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. We do not process exchanges here, but can provide either a store credit or refund for the item/s returned.
Please note: all returned items must be in original unworn condition. If they are returned dirty or marked, your return will be rejected and sent back. Please either wrap or package the box neatly. You will be required to cover postage costs as this is not something Avvini covers.
To return goods to Avvini please use the form on our return page at: https://www.avvini.com.au/pages/returns.
Postage and handling costs are non-refundable and will not be covered by Avvini (unless goods are faulty or not as ordered).
If an incorrect address is provided and the order is returned as a result, then postage costs will not be covered by Avvini if you request to have your order resent. Avvini is not responsible for return packages should they not reach us, so please retain your proof of postage. Postage and handling costs are non-refundable on returned items.
Returns/exchanges are processed within 5 business days of being received, so once your return has been processed you will be sent an email confirmation.
If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team at email@example.com with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase).
Please be advised that all postage and handling costs will be incurred by the customer, not Avvini. Avvini is not responsible for return packages should they not reach us, so please retain your proof of postage.
If you have purchased our product using Afterpay and you would like to return the product for a refund, you can return them by posting them back to us.
Your refund will be processed soon as we receive the product in original conditions( please refer to our Terms and Conditions). Once your refund is processed, it will automatically go through to Afterpay and once they process it, your refund will reflect in your payment plan.
Afterpay system will then adjust your payments from your last installment backwards. This means your final payment might be reduced to zero, but the rest of your payments stay the same. Afterpay system cannot spread the new purchase price out evenly across your four payments or across the remaining payments. Please refer to Afterpay website for more information.
As per the Afterpay website, financial refunds can take up to 7 business days depending on your financial institution. For further clarifications in regards to Afterpay refund policy, please visit Afterpay(https://www.afterpay.com/terms) and follow up with them.
At Avvini, we realise that privacy of your personal information is extremely important, privacy being a crucial part of our business, we are also diligent in keeping this information safe and for minimal use. If you have any questions regarding our privacy statement or about your personal information, please email your query to firstname.lastname@example.org
Collecting personal information: due to the nature of our business, Avvini require personal information from our customers to complete transactions and provide the best service we possibly can. In accordance with the privacy law, your personal information obtained by us can be accessed by you. We expect that your information is correct and up to date.
Your personal information is obtained to process your order and transaction and/or to inform you of certain promotions, new products and important changes to Avvini that may interest you. If you do not wish to receive these notifications, you can request so by emailing email@example.com
Avvini does not share any information with third parties. Avvini does have the right to disclose your personal information as required by the law and when we believe this disclosure is necessary to protect our rights and comply with judicial proceeding, court orders etc. Avvini uses SSL encryption technology to process all orders.
Avvini gift cards range from $30 - $500 and can be purchased from our website. Gift cards are sent in the form of an email within 24 hours of purchase. If you are purchasing a gift card as a gift for someone, for convenience, you can elect to have the redemption details emailed to the recipient instead of yourself. It is important that you enter the correct recipient email address to avoid delays. Once the gift card has been activated, you can check the status and balance in your my account. Any purchases made with a gift card where a refund is requested will be refunded in the way of a store credit (no exceptions).
Avvini head office is located in South Australia. Our customer service team operate between the hours of 8am - 4pm on Monday - Friday (ACST) Australian Central Standard Time and we do not operate on weekends or public holidays.
Our customer service team will endeavor to respond to your online enquiry within 24 business hours (this does not include weekends and public holidays).
Contact email: firstname.lastname@example.org.