Where are orders shipped from?
All orders are dispatched from our warehouse located in South Australia. This is also where all returns need to be posted back to.
Do you have Afterpay? What methods of payment do you accept?
Yes, Avvini Athletica allows you to shop now and pay later with AfterPay. Avvini accepts payment by PayPal, Visa, MasterCard, AMEX, Gpay and ApplePay.
Do you ship internationally?
Yes, Avvini ships to most destinations around the world. You can select your country from the drop-down menu in checkout.
How much is shipping? And how long will it take?
As soon as your order is packed and ready to go you will receive an email notification and if you chose to receive your notification via text, it will be sent to your nominated mobile number with your tracking information. To keep track of your order, please log into your account.
Our priority shipping is 2-5 business days (rural areas up to 6 business days).
We ship Australia wide with Australia Post and TOLL. However, if your order is over 100 AUD then you get a FREE express shipping. Our express shipping is 1-3 business days. You will receive an email confirmation with tracking details once the order has been dispatched from our warehouse.
Will I have to pay customs & duties taxes?
All orders are shipped from Australia, therefore all international customers (outside of Australia) may be required to pay applicable duty, sales tax and customs charges upon collection of your order (which is a separate amount to your Avvini order). The only charges Avvini collect are those stated on your Avvini order invoice. We cannot provide an exact amount for any sales tax, duty and customs charges as they are determined by your local government. For further assistance with this, please contact your local government for details.
Can I cancel or make a change to an order?
If you wish to cancel an order, please contact our customer support. No cancellation fee will apply. If your order has been processed or shipped before notifying us of your intent to cancel, in this case your order can not be cancelled. You must follow our return policy if you wish to return the item.
Can I return an item?
At Avvini, we are happy to accept a return for your online purchase should you not be entirely satisfied with your goods. Avvini must be notified of your wish to return goods within 5 days of your delivery date. For Australian shipped orders, the goods must be returned within 7 business days of receipt of the order, and 20 business days for international orders. All prices for items on sale are only valid during the sale period and as such Avvini do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. We do not process exchanges here, but can provide either a store credit or refund for the item/s returned.
Please note: all returned items must be in original unworn condition. If they are returned dirty or marked, your return will be rejected and sent back. Please either wrap or package the box neatly. You will be required to cover postage costs as this is not something Avvini covers.
To return goods to Avvini please use the form on our return page at: https://www.avvini.com.au/pages/returns.
Postage and handling costs are non-refundable and will not be covered by Avvini (unless goods are faulty or not as ordered).
If an incorrect address is provided and the order is returned as a result, then postage costs will not be covered by Avvini if you request to have your order resent. Avvini is not responsible for return packages should they not reach us, so please retain your proof of postage. Postage and handling costs are non-refundable on returned items.
Returns/exchanges are processed within 5 business days of being received, so once your return has been processed you will be sent an email confirmation.
If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team at firstname.lastname@example.org with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase).
Do I need to pay for return shipping?
Please be advised that all postage and handling costs will be incurred by the customer, not Avvini. Avvini is not responsible for return packages should they not reach us, so please retain your proof of postage.